Policies

Covid-19

During Covid-19, items may take longer to make as not all supply vendors are open. Please send an email at yukoebinadesigns@gmail.com to inquire about availability and turnaround time. Thank you for your patience!

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Product Information
Each piece of jewelry from Yuko Ebina Designs (YED) is handcrafted and made to order using the finest quality semi-precious gems, gold filled and sterling silver metal findings. Each piece is unique and may differ slightly in size, color, and cut due to natural variations in gemstones and handcrafted nature. Occasionally, an item may become discontinued and/or out of stock so please check back periodically. We reserve the right to modify and/or remove the contents of this site. All designs shown can be recreated in other colors and can be customized to complement specific dress colors for bridal parties. Please call or e-mail for additional information.

Product Care
Most of our pieces are very delicate and very easy to tangle. Tarnishing and or oxidization is expected with any piece of jewelry, but for the longevity of your piece, please keep away from perfumes, hairsprays, refrain from showering with it on, and store away from other items that may facilitate tangling.

Shipping
All pieces are made to order and require 2-4 weeks for completion. You may change or cancel your order within 24 hours after the order has been placed provided that production has not started. Your order will be shipped with signature confirmation and tracking number after payment has been received . An e-mail notification will be sent when your order has been shipped. YED will not be held liable for an order that is lost, or signed for by someone other than the intended recipient.

Return Policy
Due to the handmade nature of each piece of jewelry, all purchases are final sale. You may return the piece to us for an exchange if a piece is defective or damaged provided that the piece is unused and in its original packaging within seven days of receipt. Please email us with your inquiry and we'll provide instructions on how to return the item. Shipping the items will be your responsibility so please ship with tracking notification and insurance.